Shipping Policy

​Last Updated: June 2026

Thank you for shopping with B.I Medicos. Please review our shipping policy before placing your order.
 

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.

During new product launches, promotional events, holidays, or periods of high order volume, processing may take longer than usual. We appreciate your patience and understanding.
 

Shipping Rates & Delivery Estimates

Shipping rates and available delivery options will be calculated and displayed at checkout.

Estimated delivery times may vary depending on your location, selected shipping method, carrier availability, weather conditions, holidays, and other factors outside our control.

Please note that delivery estimates are not guaranteed.
 

Domestic Shipping

We currently ship within the United States to eligible addresses.

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
 

International Shipping

International shipping may be available to select countries. Shipping fees, customs duties, taxes, import fees, and any additional charges are the responsibility of the customer.

International delivery times may vary due to customs processing, local carrier delays, or import regulations. B.I Medicos is not responsible for delays caused by customs or local authorities.
 

Order Tracking

After your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update.

If your tracking number shows that your package has been delivered but you have not received it, please check with your household members, neighbors, building management, or local carrier before contacting us.
 

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

B.I Medicos is not responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping fees to reship the order.
 

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, B.I Medicos is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

However, if you experience an issue with your delivery, please contact us at nykbeauty01@gmail.com, and we will do our best to assist you.

We recommend contacting the shipping carrier directly for the most up-to-date delivery information.
 

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at nykbeauty01@gmail.com with your order number and clear photos of the damaged product, packaging, and shipping box.

We will review your request and assist with a replacement, refund, or store credit where applicable.
 

Pre-Orders & Backordered Items

If your order includes a pre-order or backordered item, your full order may ship once all items are available, unless otherwise stated.

Estimated shipping dates for pre-order or backordered items are subject to change.
 

Shipping Restrictions

Some products may be restricted from shipping to certain locations due to carrier rules, customs regulations, or local laws.

We reserve the right to cancel or modify orders that cannot be shipped to the provided address.
 

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